英語投訴信回覆範文

　　英語的投訴信，自然也是用英語來回復客戶的要求了。下面是小編給大家整理了英語投訴信回覆寫作範文，供大家參閱!

　　

　　Dear Sir,You have expressed your frustration andirritation with the city library over the past oneyear.

　　尊敬的先生，您來信表達了您在過去一年裡對市圖書館的失望和氣憤。

　　There are usually long lines waiting for assistanceand for use of the computer card catalogue.

　　說等待幫助和使用電子卡片目錄總是要排長隊。

　　To avoid crowded conditions, we propose that youuse the library during off-peak hours.

　　為了避免這種擁擠狀況，我們建議您避開圖書館開放的高峰時間。

　　You should have no trouble getting help and using the card catalogue during the followingperiods: 11:30 am to 2:30 pm; 5:30 pm to 7:30 pm.

　　在11：30—14:30和17:30-19:30的時段裡，您能方便地得到幫助和使用電子卡片目錄。

　　The rest are our busiest times.

　　而其他時間段就是我們最繁忙的時候了。

　　We always appreciate hearing your comments on the library.

　　我們一如既往地願意聽取您對圖書館的意見。

　　Please let us know how you think this is working out.

　　請來信告知這條建議是否奏效。

　　Yours faithfully, Li Ming

　　您真誠的，李明

　　英文投訴信範文1

　　[Directions]：Suppose that you ordered a refrigerator but later found a worrying problem. Write a letter of complaint to describe the matter and require settlement，Do not sign your own name at the end of your letter，using "Li Ming" instead.

　　Dear Sir，

　　I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.

　　After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it， we were surprised to find it was around 15℃，far from the standard temperature range from 0℃ to 9℃。

　　This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible?I hope that my problem will get your kind consideration. Yours faithfully，

　　Li Ming

　　[文章點評]

　　這封投訴信可以說寫得非常好，結構很清晰，第一段首先肯定對方按時送貨上門的做法，隨後簡述冰箱出了問題。第二段說明具體問題，第三段提出要求。

　　英文投訴信範文2

　　Directions: You found something wrong with the telephone bill you have received from the local post office. You made a call to inquire about this; however the person who answered the call was very rude. Write a letter of complaint to the manager of the post office, explaining the situation and giving your suggestions for improvement. Your letter should be no less than 100 words. You do not need to write the address. Don’t sign your own name at the end of the letter, use Donna instead. 英文投訴信模板

　　Dear ______,

　　①I am ______自我介紹. ②I feel bad to trouble you but I am afraid that I have to make a complaint about.

　　③The reason for my dissatisfaction is ______總體介紹. ④In the first place, ______抱怨的第一個方面. ⑤In addition, ______抱怨的第二個方面. ⑥Under these circumstances, I find it ______感覺to______抱怨的方面給你帶來的後果.

　　⑦I appreciate it very much if you could ______提出建議和請求, preferably

　　______進一步的要求, and I would like to have this matter settled by ______設定解決事情最後期限. ⑧Thank you for your consideration and I will be looking forward to your reply.

　　Yours sincerely,

　　Li Ming

　　範文

　　Dear Sir

　　I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls.

　　However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable.

　　I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me.

　　An early response will be appreciated.

　　Sincerely yours,

　　DELL

　　譯文

　　先生：

　　我寫這封信是為了讓你知道你們一個員工的服務態度。我收到你們上個月的話費單後發現有些計算錯誤，我覺得我被多收了兩個國際長途費用。

　　但當我打電話詢問客服部門時，接電話的女孩態度非常粗魯。一方面她總是打斷我的話，另一方面她甚至說錯誤在我。這樣對待客戶的態度實在讓人難以接受。

　　我建議對這個女孩進行懲罰，另外告訴該如何對待客戶。我希望她能向我正式道歉。

　　請早日回覆。

　　真摯的：DELL

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