處理衝突的8個小訣竅中英譯文

　　8 Secrets People Good At Mastering Conflicts Never Told You

　　Mastering conflicts is a skill that sets leaders and successful managers apart from their peers. The art of resolving conflict in a professional and productive manner are able to get big projects done, keep customers happy, and get ahead. When you know how to effectively handle conflict, both your personal and professional life benefit. The ability to handle conflict has a massive impact on your success and your emotional intelligence.

　　處理衝突是一項能把領導和成功的管理者與他們的同齡人區分開的技能。以專業的和富有成效的方式來解決衝突的這種藝術可以做完大型專案，讓客戶滿意，從而獲得未來。當你知道如何有效地處理衝突時，你的個人生活和職業生活都會獲益匪淺。處理衝突的能力對你的成功和你的情智會有很大的影響。

　　1.They Know How To Recognize Conflict

　　他們知道該怎樣認識衝突

　　Identifying conflict in the workplace and other settings is the first key to mastering it effectively. Ignoring conflicts is rarely helpful. Different people and organizations manifest conflict in different ways and it takes time to learn about these points. For example, conflict in a process driven company may look like slowed decision making and silences. In contrast, conflict at a rapidly growing startup company may involve shouting matches (and more!). Learning to identify conflict is what makes certain people stand out at conflict resolution.

　　在工作場所和其它環境下定義衝突是有效處理衝突的第一個關鍵。忽略衝突的話很少會有用。不同的人和組織以不同的方式表現出不同的衝突，需要時間去了解這些點。例如，在一個以流程為導向的公司發生的衝突可能看上去就像是緩慢的決策和沉默。相比之下，在一個快速發展的新興公司發生的衝突可能會涉及到爭吵（甚至更激烈！）。學會辨別衝突是一些人能夠出色地解決衝突的原因。

　　2.They Work Through Conflict As An Opportunity

　　他們把衝突當作機會來解決

　　Successful people know that conflict presents both challenge and opportunity. For example, if a sales professional solves a problem posed by a customer then the customer is much more likely to buy again. Keeping the potential for growth in mind is a great way to motivate yourself to work through conflict.

　　成功人士知道衝突既代表著挑戰，也代表著衝突。例如，如果銷售人員解決了顧客提出的問題，那麼這個顧客會更可能再次購買他的產品。牢記成長潛力是一個很好的激勵你解決衝突的辦法。

　　3.They Read Body Language Effectively

　　他們能夠有效地閱讀肢體語言。

　　Reading body language is a key skill needed to handle conflict effectively. For example, communication expert Vanessa Van Edwards explains that you can predict who will get punched in the face by reading body language. You may not realize that you already assess body language on a regular basis! Pay more attention to it and you’ll see just how much you notice in every situation, including conflict.

　　閱讀肢體語言是一個需要掌握的有效處理衝突的關鍵技能。例如，交流專家凡妮莎·愛德華茲解釋道,你可以透過閱讀臉部的肢體語言看出誰將會捱揍。你可能還沒意識到你已經經常地在評估身體語言！只要你更多地關注它,你就會看到包括衝突在內的每一種情景都會有很多能讓你注意的東西。

　　4.They Learn From The Best In Conflict Management

　　他們從那些最有效地處理衝突的事例中學習

　　Masters of conflict resolution learn from others who have gone before them. They take the time to read books and use conflict resolution resources. Signing up for a single weekend workshop on conflict management is enough to radically improve your skills. Just like you hone other skills — paying special attention to conflict resolution can up your emotional intelligence drastically.

　　衝突解決大師們會在那些先行於他們的人身上學習。他們花時間讀書並使用那些解決衝突的資源。報名參加一個關於處理衝突的週末專題討論會足夠能快速提高你的技能。就像你磨練了其它技能—特別注重解決衝突能大幅的提升你的情商。

　　If you are frustrated with your approach to conflict, seek out insights from books, experts and mentors. Asking for advice and seeking constant improvement is a key reason that successful people stay on top.

　　如果你對你解決衝突的方式感到沮喪，那麼從書本，專家和導師中尋找見解。徵求意見並不斷改進是成功人士能夠一直站在頂端的一個關鍵原因。

　　5.They Focus On Their Actions and Choices

　　他們重點關注他們的行為和選擇

　　When you are faced with conflict, it can be difficult to think clearly. You may feel attacked by your boss, for example. Rather than focusing on blame “and who started it,” there is another approach to consider.

　　當你面對衝突時，很難思路清晰。例如，你可能感到被你的老闆狠狠責罵。相比把重點放在責備“是誰開頭的呢,”有另一可以考慮的途徑。

　　Ask yourself what choice you can make next to move forward. You can ask for a break from to reconsider your thoughts. You can also take a few deep breaths to calm yourself. Giving yourself a pause means you are more likely to come up with solutions (instead of escalating the conflict).

　　問問自己你要做什麼樣的選擇才會繼續前進。你可以休息一會兒再重新考慮你的`想法。你還可以做些深呼吸讓自己鎮定下來。讓自己暫停下來意味著你更可能相處解決方法（而不是使衝突升級）。

　　6.They Think About The Future

　　他們考慮未來

　　What comes to mind when you think about the future? For many people, the future suggests options and possibilities. Asking the other party to focus on the future is a helpful technique, especially if the discussion is going around in circles. Ask the other person what they want in the future. That kind of question will move the discussion closer to a solution.

　　當你考慮未來時你會想到什麼？對許多人來說，未來暗示著選擇和可能。讓對方重點關注未來是一個有用的技能，尤其是在假如這個討論毫無進展的時候。問問對方他們未來想要什麼。這種問題會讓討論更接近達成一個解決方案。

　　7.They Show Respect For The Other Person

　　他們對對方展現出尊重

　　In our culture, we constantly see images of conflict – battles, hotly contended sports games, elections and more. Competition inspires us to do our best. However, successful masters of conflict never forget to show respect for the other person. Well-known expert William Ury proposes that showing respect for the other person – even during civil wars and high tension situations – is a simple way to move a discussion forward.

　　在我們的文化中，我們經常看到衝突的畫面—戰爭、競爭激烈的體育專案、選舉等。競爭激勵著我們做最好的自己。然而，那些成功的衝突解決大師永遠不會忘記對對方展現出尊重。知名專家威廉尤里提出，表現出對他人的尊重—甚至是在內戰和緊張局勢期間—是一個能夠推動解決爭論的簡單方法。

　　8.They Speak Up In Conflicts

　　他們在衝突中暢所欲言

　　Conflict is difficult. Some people respond to that reality by ignoring the situation. Often, avoiding conflict only makes the situation worse. That’s why masters of conflict resolution speak up and bring conflict situations into the open. This habit takes time and experience to develop. For example, it is often a wise idea to postpone addressing a conflict situation if you are in a public place. Instead, ask to meet the person privately and raise your concerns with them in a one-on-one setting.

　　衝突很困難。有些人對那種現實不理不睬。經常的，逃避衝突只會讓情況變得更糟。這就是為什麼那些衝突解決大師要對沖突暢所欲言並讓衝突的情況公開。這種習慣需要時間和經驗來養成。例如，假如你處於公共場所，推遲解決衝突往往是一個明智的做法。相反的，你還可以請求親自去見對方，和對方一對一地儘早解決衝突。