關於電話英語溝通對話

　　隨著中國的對外交流的日趨頻繁,對英語人才的需求增加,培養學生的英語口語能力顯得尤其重要,這是社會發展的要求,也是學生終身發展的需要。小編精心收集了，供大家欣賞學習!

　　1

　　是關於我的賬單的問題I need to talk about my bill

　　A：Hello. Can I help you?

　　您好。我能幫您什麼?

　　B：I need to talk with someone about my bill.

　　是關於我的賬單的問題。

　　A：Okay. Hold on the line. James will be with you in just a moment.

　　好的。請稍等。詹姆斯會來解決您的問題。

　　B：Thanks.

　　謝謝。

　　C：Hi, this is James in customer sevice. What can I do for you?

　　您好，我是客戶服務部的詹姆斯。我能為您做什麼?

　　A：Hi, James. The bill I received yesterday for my home cable TV service is wrong.你好，詹姆斯。昨天我收到了有線電視的賬單，但是賬單有錯誤。

　　C：What’s your account number?

　　您的賬號是什麼?

　　A：200508.

　　200508.

　　C：Okay. The regular monthly charge should be $65.

　　每月的費用應該是65美元。

　　A：Right. But yesterday I got a bill for $85.

　　對的，但是賬單上是85美元。

　　C：The cable TV company charged you an extra $20 because of your late payments for the last two months.

　　有線電視公司額外收了您20美元，是因為您前兩個月的賬單付晚了。

　　A：Oh, I see. Thanks.

　　哦，是這樣啊。謝謝。

　　2

　　Dialing a Wrong Number

　　Frank：Hello!

　　Jane：Is Patti there?

　　Frank：I’m sorry, I’m afraid you’ve dialed the wrong number. There is no Patti here。

　　Jane：Wrong number? Are you sure? I called yesterday and she was there。

　　Frank：I’m sure you have the wrong number. This one has been my number for more than 20 years。

　　Jane：That’s impossible. I remember the number clearly. Isn’t this 763-4565?

　　Frank：No, it isn’t. It’s 736-4565. It seems you’ve misdialed。

　　Jane：Really? I’m so sorry I bothered you. I’ll try again。

　　Frank：That’s all right. This sort of thing happens all the time to everyone。

　　Jane：Yeah, I guess it does. Sorry again for bothering you。

　　Frank：No worries。

　　3

　　Frank：This is Frank speaking. May I ask who is calling?

　　Jane：This is Jane. I would like to speak with Mr. Wang, please。

　　Frank：I’m sorry, he’s not here at the moment. He’s gone to the International Business Center。

　　Jane：When do you expect him back?

　　Frank：I’m not sure. He didn’t say when he’d return. If you’d like, you can leave him a message, and he’ll get back to you the moment he’s free。

　　Jane：Yes, thank you. When he gets back, please let him know that Jane called and I need him to call me back。

　　Frank：Does he have your number?

　　Jane：Yes, he does. But I’ll give it to you again, 5-2-6-4-4-5-3-6.

　　Frank：That was 5-2-6-4-4-5-3-6, right?

　　Jane：Yes. Thank you very much。

　　Frank：You’re welcome。